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Customer Service Representative

Do you have exceptional customer service experience supporting Tier 1 and Tier 2 Automotive Customers? Do you want to be part of a solid, growing company? Due to volume of business, our client is adding to their team an Automotive Customer Service Representative.
Responsibilities:
Best serves the interests of the customer and the Company by providing product and service information and by resolving product and service problems as they occur.
Customer Service Representative Job Duties:
Supports Company Technical Center through email and phone calls and by stock checking, product and packaging weight and dimension requests, prices, lead times and create and ship sample order requests including adding them to the project list.
Customer support by completing customer packaging forms and label development and changes. Service Tier ll automotive customers by entering and monitoring release requirements and responding to phone calls and emails from these customers.
Serve as backup and support for other Automotive Customer Service Representatives.
Directly supports Company APQP efforts through attendance in conference calls and meetings and completing tasks as assigned.
Opens customer accounts by requesting and recording account information.
Monitors inventory and inventory movement and resolves conflicts or errors in conjunction with accounting personnel.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications:
2+ year's in a related role
Customer Service Mind set
Automotive experience
Must have the "know how" to prioritize and multi-task
EDI experience
Problem solver
Accuracy
The ability to work 7am-4pm, with a rotational Saturday to monitor emails for orders/deliveries
Key words: Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, EDI

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